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  BMW Forums » BMW discussion forums » General BMW
  Carmax sucks.

 Carmax sucks.



Took the old M3 to Carmax this weekend to see how much they'd give me for it. Of course, they refused to divulge any information over the phone, so I had no idea what ballpark they would be in. After making the not-short drive out there and cooling my heels for an hour and a half, they presented me with an offer that was so low as to be not just laughable, but actually insulting to my intelligence. They based this offer on a Kelley Blue Book report showing 16,900 as the "average" trade in value for my car, and then generously tacked on 1500 or so as an inducement.

That got me to thinking. I know that KBB numbers are, as a rule, low, but that sounded off even for KBB. So I looked it up, and the value (using the same criteria they used) came back as 19K. Hmm. I then tried telling KBB my car was a coupe. Ah! Low and behold, a value of 16,900. Carmax had run the value (and based their offer) on the numbers for a coupe instead of a convertible.

I will let you draw your own conclusions about whether this may have been an honest mistake, but having looked at the KBB database, it's pretty hard to miss the "bodystyle" question. And even the least observant people have little trouble divining my car is a convertible, given the fact that (with the top down) IT HAS NO ROOF.

I will not be returning to Carmax, either for sale or for purchase.
   Reply » Carmax sucks.

Have you ever wondered why so many dealers are going to the "no haggle" approach? It's because it is so profitable...people think they are getting a more "fair" deal this way

Funny that CarMax has 4 '99 M3 convertibles listed in the Baltimore/DC area all for over $32,000....that is one heck of a profit margin

   Reply » Carmax sucks.

That's a pretty bad mistake, but I've never had a problem with Carmax's appraisal or sales services. Their sale prices are not rock-bottom, nor are their purchase offers as high as they could be; however, I've never been treated poorly and the offers are fair when you think about what they are. FWIW, they offered me $50 more for my Grand Prix than Auto Advantage did when I bought the '99.

   Reply » Carmax sucks.

Quote:
Did you do this there with them watching?

Going into Carmax has always felt like going into a Best Buy...it seems like no one that you deal with actually knows anything about what they are selling (or in your case buying).

   Reply » Carmax sucks.

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Funny, Carmax is part of the Circuit City group. Around here, though, I've noticed that the Circuit City guys know a little bit more about the stuff on their shelves than the BB guys. I wouldn't trust either one for much, though.

Again, I'm surprised that they would miss the CONVERTIBLE part of your car. Even if they were somehow oblivious to the fabric top, it should have come up in the VIN. I mean, they're not experts in any one car, but they're generally not THAT bad.

   Reply » Carmax sucks.

Quote:
No, I sort of left expeditiously. I was pretty pissed by that point (since I'd been sitting around being ignored for about half an hour after I saw them finish inspecting the car). And the local dealer gave me a better offer, anyway. I only figured the KBB stuff out after I got home.


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