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european delivery repair help
I have a troubling situation and I am hoping the people of this forum can help.
Here's the specific:
BMW e90 325i via European Delivery
While in Europe the back rear bumper and front underbody spoiler were slightly damaged, they are minor scratches. This occurred before handing the car over to the E.H. Harms agent. The agent handed me a document ( the white shipping paper ), indicating where the damage is located on the car. The Harms agent and the individual that I worked with at the Munich delivery center said that any damage during the trip would be fixed by BMW. I also see on the 14 day insurance policy given to me at the delivery center that there is no deductible, and covers up to 40K worth of damage.
So the car finally arrived at BMW Stevens Creek yesterday, and to my dismay none of the damage was fixed. The dealer said they are not responsible for normal wear and tear and the Harms agent had no business saying that the car would be fixed. However, he did say he would try and file a claim. I am assuming he is going to file a claim with BMW NA, who will then forward this to the European insurance company. The dealer also did say nothing is guaranteed, but if approved he would have no problem fixing the car.
The dealer wants me to take the car of the lot, but should I refuse to take the car. I feel the damage would be fixed in a more timely fashion if they see the car lying there on the lot.
Any suggestion? Please?
| | Reply » european delivery repair help |
Your dealer is mistaken, you are covered even if you drive it into a wall when you give it to Harms in Munich. Your car should be showroom new on re-delivery, the information is posted in the ED forum.
| | Reply » european delivery repair help |
Supermoderators, Please move this post to ED forum.
Thank you!! 
| | Reply » european delivery repair help |
Quote: | ...The dealer wants me to take the car of the lot, but should I refuse to take the car. I feel the damage would be fixed in a more timely fashion if they see the car lying there on the lot.... Please? | Alright... listen to me as I have done this many times. Go ahead and take your car off the dealer's lot. Its your car now, and since they are lazy, you will need to do a lil' work (email).
please take a look at below link to do get your self familiarize w/ the situation.
http://www.bimmerfest.com/forums/sea...archid=1593323
Hear me now (and believe me later)  Yoy car is COVERED despiteyour lousy dealer, so DO NOT worry.
Please check your PM box for my info.
Thnx
beewang 
| | Reply » european delivery repair help |
Quote: Alright... listen to me as I have done this many times. Go ahead and take your car off the dealer's lot. Its your car now, and since they are lazy, you will need to do a lil' work (email).
please take a look at below link to do get your self familiarize w/ the situation.
http://www.bimmerfest.com/forums/sea...archid=1593323
Hear me now (and believe me later) Yoy car is COVERED despiteyour lousy dealer, so DO NOT worry.
Please check your PM box for my info.
Thnx
beewang | Hey BEE....
The link is a dud! But none the less you are the man!
| | Reply » european delivery repair help |
Quote: I have a troubling situation and I am hoping the people of this forum can help.
Here's the specific:
BMW e90 325i via European Delivery
While in Europe the back rear bumper and front underbody spoiler were slightly damaged, they are minor scratches. This occurred before handing the car over to the E.H. Harms agent. The agent handed me a document ( the white shipping paper ), indicating where the damage is located on the car. The Harms agent and the individual that I worked with at the Munich delivery center said that any damage during the trip would be fixed by BMW. I also see on the 14 day insurance policy given to me at the delivery center that there is no deductible, and covers up to 40K worth of damage.
So the car finally arrived at BMW Stevens Creek yesterday, and to my dismay none of the damage was fixed. The dealer said they are not responsible for normal wear and tear and the Harms agent had no business saying that the car would be fixed. However, he did say he would try and file a claim. I am assuming he is going to file a claim with BMW NA, who will then forward this to the European insurance company. The dealer also did say nothing is guaranteed, but if approved he would have no problem fixing the car.
The dealer wants me to take the car of the lot, but should I refuse to take the car. I feel the damage would be fixed in a more timely fashion if they see the car lying there on the lot.
Any suggestion? Please? | You'll get lots of help on this, and it's clearly covered. But for future reference, MAKE SURE THAT YOU INSIST THAT BMW FIX IT AT THE VPC BEFORE IT GETS TO THE DEALER. This is a lot of work; you need to contact the ED department while the car is still in transport and plead your case with them.
Tell them that the dealer won't fix it (true enough) and/or won't fix it right (a strong possibility given the response to EDs by most dealers). Then beg again.
I had a slight scratch in my TiAg E90; the VPC fixed it perfectly, and I mean, perfectly. (They did leave the rear taillight connector loose; CBS flagged this and I actually didn't mind because it convinced me they did a good job.)
Oh, and I did I mention that the right way to start is with a fax making a claim to the fax number on the insurance policy at Gerling? I wrote a specific claim letter (and offered to have them inspect it in Bremerhaven before it was loaded onto the boat). They never responded, but I did hear from ED department 48 hours later.
I am sure you will get it fixed under the coverage, but next time, it's best to make BMW deal with it BEFORE redelivery. This is simply because the dealers stink. BMW cares about you; the dealers couldn't give a damn.
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european delivery repair help