I bought a Sirius radio from Santa Monica BMW for $897.90 back in Dec. of 2005. The radio never worked outside of greater Los Angeles because the radio could not see the satellite, only the repeaters. I brought the car in four times to fix the radio. On the third visit I asked for a refund. The manager at the time pleaded to give them one more chance and to leave the car for two full days this time. I was reluctant but he agreed to give me a refund if this attempt failed. So I rented my own replacement vehicle again (they never provided one). When I brought the car in for the fourth time a new manager was in charge. I told him about my agreement and he seemed to understand. I didn't think I would need to get the promise of repair or refund on the fourth try in writing but i was wrong.

Summary:
-No refund, Defective radio still doesn't work outside of the city (at all)
-Out of pocket $897.90 + rental car fees
-New manager says no refunds, only more attempts to fix at my expense. (not letting them touch my car again)
-This is not a flame against BMW, I love my 330 and had no problems with Beverly Hills BMW (where I bought the car). This post is to inform my fellow BMW lovers to beware of the business practices of Santa Monica BMW. I have cases filed with BMW of North America and the Better Business Bureau but neither can make a refund happen.

Don't end up like me. View Santa Monica's score with BBB here http://www.labbb.org/BBBWeb/Forms/Bu...ompanyID=45015
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