in less than 2 weeks after i got the 335cic, arctic metallic, i got the first ding in work parking lot where i parked for almost 5 years without a problem. i parked at the farthest corner and was at least 1.5 ft from the line to the next parking space. a woman parked close to mine and banged my car when her butt pushed her door into my car. there was a slight dent and chipped paint. she left a note and number for me about what happened which i appreciated, even though i wanted to scream at her but didn't.

i took it to dealership for an estimate. because of the location of the ding (on the edge right above the rear wheel), the service dept told me they can either fix the dent and touch up the paint (and still leave a mark if viewed carefully) for $500-600 or restore it to the new condition (sand and repaint) for over $1400.

so, the woman didn't want to go through insurance at first, but also didn't want to pay $1400. she didn't want to give me her insurance info. she cried and begged that she has children and can't afford that. she is now willing to pay $500 but would not pay more than that even if insurance refuse to pay the full amount above deductible.

what would you do?

btw, the first experience at bmw service dept was surprisingly disappointing compared to toyota and infiniti. they rushed their customers and don't call or return calls for estimates. it's an effort to get in touch with them.