Dropped off my car in Munich, no windshield scracth (I washed the car right before dropoff and went over the car for any issues). Picked up my car Friday during a snow blizzard and drove home. Woke up, washed the car, and there's a 3" hairline scratch in the windshield right in drivers view. I called my ED sales guy right away and he just kept saying "we didnt do it". I'm like "I dont car who did it, just how do I get it fixed"? He reluctantly said he would look into it and get back with me Monday. I've had to push this guy all the way through the ED (it was his first one and I had to keep telling him what to do) and my confidence is low he's going to really do anything about it. Is anybody liable to fix this for me? It may require a new windshield, but I dont feel I should have to pay for this.  |
| Reply » Help: windshield scratched, who fixes it? |
Quote: Dropped off my car in Munich, no windshield scracth (I washed the car right before dropoff and went over the car for any issues). Picked up my car Friday during a snow blizzard and drove home. Woke up, washed the car, and there's a 3" hairline scratch in the windshield right in drivers view. I called my ED sales guy right away and he just kept saying "we didnt do it". I'm like "I dont car who did it, just how do I get it fixed"? He reluctantly said he would look into it and get back with me Monday. I've had to push this guy all the way through the ED (it was his first one and I had to keep telling him what to do) and my confidence is low he's going to really do anything about it.
Is anybody liable to fix this for me? It may require a new windshield, but I dont feel I should have to pay for this.
| Your marine insurance covers the car during transport. Contact the insurer and advise of the damage. They cover 100% no deductible.
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| Reply » Help: windshield scratched, who fixes it? |
Can my sales guy provide me with this info?
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| Reply » Help: windshield scratched, who fixes it? |
Quote: | Can my sales guy provide me with this info? | Given what you said about your salesman, probably not.
But you received all the insurance info when you picked up the car.
And I've seen others post Gerlings e-mail address here many times.
(just checking my paperwork here.... please hold... )
The paperwork only has the phone number, +49 180 33 23 100 - try either searching for Gerling or someone here will probably chime in.
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| Reply » Help: windshield scratched, who fixes it? |
If you notice damage to your car after re-delivery, contact Gerling at:
georg.linsmeier@gerling.de
Mr. Linsmayer at +49 89 21 07-0
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| Reply » Help: windshield scratched, who fixes it? |
Hmmm I didn't think Gerling covered the Marine insurance too. I thought it was through Harms and whoever their carrier is. 
But I just checked the ins. certificate and it's below the Liability/Comprehensive section in very small print, so both Jspira and Am_Ver are correct.
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Help: windshield scratched, who fixes it?