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  BMW Forums » BMW discussion forums » BMW European Delivery
  Customer Satisfaction (CSI) Survey

 Customer Satisfaction (CSI) Survey



Are ED customers asked to complete a CSI questionaire for the US dealer that handles the transaction? If so, are ED customer questionaires counted as part of the dealer's CSI score?
   Reply » Customer Satisfaction (CSI) Survey

Quote:
Are ED customers asked to complete a CSI questionaire for the US dealer that handles the transaction? If so, are ED customer questionaires counted as part of the dealer's CSI score?
I haven't gotten a CSI questionaire.

   Reply » Customer Satisfaction (CSI) Survey

Quote:
Are ED customers asked to complete a CSI questionaire for the US dealer that handles the transaction?
NO!!


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