Are ED customers asked to complete a CSI questionaire for the US dealer that handles the transaction? If so, are ED customer questionaires counted as part of the dealer's CSI score?
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| Reply » Customer Satisfaction (CSI) Survey |
Quote: | Are ED customers asked to complete a CSI questionaire for the US dealer that handles the transaction? If so, are ED customer questionaires counted as part of the dealer's CSI score? | I haven't gotten a CSI questionaire.
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| Reply » Customer Satisfaction (CSI) Survey |
Quote: | Are ED customers asked to complete a CSI questionaire for the US dealer that handles the transaction? | NO!!
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