I bought an X3 last February via ED. One of the most thrilling ways to leak 40k ends (seriously), and I'm quite thrilled with the car.

However, in every other new car I've purchased (including cheap Hondas), I've received borderline un-ending questionnaires about how my purchase experience went, what I liked, what I didn't, why did I pick what I did, why that color, what shoe size I wear, etc, etc, etc.

With this BMW purchase, I've received absolutely nothing from the BMW dynasty. Nothing from the dealers, nothing from corporate, no phone calls, no scantron paperwork, not even a "thanks". Conversely, my friend bought a 3 series recently, and received a bottle of wine from her dealership with her purchase date printed on it as a "thank you!".

Meanwhile, at almost every BMW dealership I've been to, they proudly display their "we won't settle for anything less than a 5 out of 5 customer rating!" credo. Perhaps they wait to get a 5, then stop asking? Also, the latest edition of BMW Magazine had a little expose on the woman whose job it is to assure dealers have proper after-sales relationships.

Except for the radio silence after the money transferred, my dealer was ok, and the ED experience and people were absolutely great. I like the car, too. But after spending big bucks on a luxury-class auto, why not even a 37 cent thank-you note? Did I need to buy a 7 series for this? I'm surprised.

So is this normal? What did you experience after the sale was done?