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Terms of European Delivery
I canceled European Delivery of a 760Li yesterday.
The reason I did so was because BMW, NA asked me to agree to terms that I thought were so one sided and outrageous that I could not in good conscious go forward.
For the record, the objectionable language is as follows:
No Liability For Collateral Expenses
BMW,NA shall not be liable for any expenses incurred by the customer in connection with the Customer's journey to the place of delivery including, but not limited to, travel, meals, accommodations, telephone calls, and the like while at the place of delivery; or penalties or cancellation fees for missed hotel and transportation reservations;or for increased costs of traveling in Europe or journeying from the place of delivery to the customer's residence regardless of whether any or all of such expenses may have been caused by BMW, NA's delay in delivery, non-delivery, or the customer's non-acceptance of the vehicle.
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If one pauses to think that for this cause to be invoked, you have a customer who paid for the car in advance and was promised delivery on a certain date, made travel arrangements, arrived at the factory and was unable to pick up his or her car. The clause above says not only can you not hold BMW accountable, they have no obligation to even pay for a phone call or taxi back to your hotel.
This one sided approach to doing business may not bother some customers, but if I had known I would be asked to agree to such outrageous terms, I would not have spent any time considering ED and certainly would not have made travel plans.
I go to the trouble to post this in hopes that other customers can be better informed than I was.
| | Reply » Terms of European Delivery |
Sorry to hear you cancelled. I never had a problem, my car was ready to go, and I had a great time.
| | Reply » Terms of European Delivery |
Quote: I canceled European Delivery of a 760Li yesterday.
The reason I did so was because BMW, NA asked me to agree to terms that I thought were so one sided and outrageous that I could not in good conscious go forward.
For the record, the objectionable language is as follows:
No Liability For Collateral Expenses
BMW,NA shall not be liable for any expenses incurred by the customer in connection with the Customer's journey to the place of delivery including, but not limited to, travel, meals, accommodations, telephone calls, and the like while at the place of delivery; or penalties or cancellation fees for missed hotel and transportation reservations;or for increased costs of traveling in Europe or journeying from the place of delivery to the customer's residence regardless of whether any or all of such expenses may have been caused by BMW, NA's delay in delivery, non-delivery, or the customer's non-acceptance of the vehicle.
-----------
If one pauses to think that for this cause to be invoked, you have a customer who paid for the car in advance and was promised delivery on a certain date, made travel arrangements, arrived at the factory and was unable to pick up his or her car. The clause above says not only can you not hold BMW accountable, they have no obligation to even pay for a phone call or taxi back to your hotel.
This one sided approach to doing business may not bother some customers, but if I had known I would be asked to agree to such outrageous terms, I would not have spent any time considering ED and certainly would not have made travel plans.
I go to the trouble to post this in hopes that other customers can be better informed than I was. | I for one am very picky when it comes to contract language. However, this is nothing more than the purchase of a CAR. While I would be disappointed if I were to show up in Freimann and have no car, I sincerely doubt this would happen (I challenge you to search through the archives here and find a single solitary post saying "I went for my European Delivery and they didn't have my car.")
I suppose if this were to happen, I would be forced to spend several enjoyable days in München and environs sans vehicle. This would, of course, be intolerable, thanks to the numerous Gasttätte, Museums, and BMW related attractions.
| | Reply » Terms of European Delivery |
Quote: I canceled European Delivery of a 760Li yesterday.
The reason I did so was because BMW, NA asked me to agree to terms that I thought were so one sided and outrageous that I could not in good conscious go forward.
For the record, the objectionable language is as follows:
No Liability For Collateral Expenses
BMW,NA shall not be liable for any expenses incurred by the customer in connection with the Customer's journey to the place of delivery including, but not limited to, travel, meals, accommodations, telephone calls, and the like while at the place of delivery; or penalties or cancellation fees for missed hotel and transportation reservations;or for increased costs of traveling in Europe or journeying from the place of delivery to the customer's residence regardless of whether any or all of such expenses may have been caused by BMW, NA's delay in delivery, non-delivery, or the customer's non-acceptance of the vehicle.
-----------
If one pauses to think that for this cause to be invoked, you have a customer who paid for the car in advance and was promised delivery on a certain date, made travel arrangements, arrived at the factory and was unable to pick up his or her car. The clause above says not only can you not hold BMW accountable, they have no obligation to even pay for a phone call or taxi back to your hotel.
This one sided approach to doing business may not bother some customers, but if I had known I would be asked to agree to such outrageous terms, I would not have spent any time considering ED and certainly would not have made travel plans.
I go to the trouble to post this in hopes that other customers can be better informed than I was. | AFAIK, the instances where there was a problem with the delivery in Munich, BMW provided a X3 and sent the customers on their vacation. I even remember a post here about a couple who had an accident in their new bimmer and was allowed to use the X3 as a replacement.
I've done two ED's and one more next month. If there's a problem, I'll deal with it then.
| | Reply » Terms of European Delivery |
http://bimmer.roadfly.com/bmw/forums/e65/
| | Reply » Terms of European Delivery |
I have done a ED before myself in 1995 for a 740iL. At that point, I wasn't asked to agree that if BMW makes a mistake, I have to bear all the consequences with no recourse to BMW.
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Terms of European Delivery