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Pushback from Harms over Italy pickup
Has anyone had issues with Harms over Italian pickup?
I've talked to the Harms Munich office twice trying to arrange a pickup on July 25th in Rome in the afternoon.
Both times, they've whined about the unreliability of the Italian transport system (to get a driver there to Rome), and today, actually told me I can't drop off in the afternoon. Instead I have to take time from my vacation to meet a (purportedly unreliable) driver in the morning of the next day, a time when I had other things planned. It also means I have to arrange for another night's parking.
BMW offers pickup in Italy; I've followed the contact procedures. I don't understand why I have to deal with these issues instead of Harms doing it.
Does anyone at BMW have influence over Harms?
| | Reply » Pushback from Harms over Italy pickup |
Quote: Has anyone had issues with Harms over Italian pickup?
I've talked to the Harms Munich office twice trying to arrange a pickup on July 25th in Rome in the afternoon.
Both times, they've whined about the unreliability of the Italian transport system (to get a driver there to Rome), and today, actually told me I can't drop off in the afternoon. Instead I have to take time from my vacation to meet a (purportedly unreliable) driver in the morning of the next day, a time when I had other things planned. It also means I have to arrange for another night's parking.
BMW offers pickup in Italy; I've followed the contact procedures. I don't understand why I have to deal with these issues instead of Harms doing it.
Does anyone at BMW have influence over Harms? | Well, you've probably read the stories on this board about Italian dropoff...Harms is just giving you fair warning. Frankly, I'd heed the warning and dropoff elsewhere.
| | Reply » Pushback from Harms over Italy pickup |
Quote: Has anyone had issues with Harms over Italian pickup?
I've talked to the Harms Munich office twice trying to arrange a pickup on July 25th in Rome in the afternoon.
Both times, they've whined about the unreliability of the Italian transport system (to get a driver there to Rome), and today, actually told me I can't drop off in the afternoon. Instead I have to take time from my vacation to meet a (purportedly unreliable) driver in the morning of the next day, a time when I had other things planned. It also means I have to arrange for another night's parking.
BMW offers pickup in Italy; I've followed the contact procedures. I don't understand why I have to deal with these issues instead of Harms doing it.
Does anyone at BMW have influence over Harms? | Mr. Behrends at the Harms office near Munich is a great person in my opinion. I think he's just making you aware of all the facts.
Mr. Behrends contracts the drivers for pickup in Italy. I've been in his office when he was working on such a project. It was apparent that it is difficult to arrange the logistics between driver and customer. Also, he must have had some problems recently with pickups in Italy that triggered his comments.
| | Reply » Pushback from Harms over Italy pickup |
Quote: Mr. Behrends at the Harms office near Munich is a great person in my opinion. I think he's just making you aware of all the facts.
Mr. Behrends contracts the drivers for pickup in Italy. I've been in his office when he was working on such a project. It was apparent that it is difficult to arrange the logistics between driver and customer. Also, he must have had some problems recently with pickups in Italy that triggered his comments. | I wasn't talking about anyone specific. But -- and I hope I don't sound too harsh -- I really don't care about the logistics or difficulty of arranging pick up in Italy. BMW's ED site doesn't say "this is a hard thing to do, and we cannot make a specific appointment because the whole country is unpredictable and our drivers don't drive at night." It says, and I quote, "Vehicle drop-off at the cities listed below, must be arranged with E. H. Harms, Munich office at least 1 week prior to the intended drop-off. Once you drop off your vehicle, it will be driven to Munich (Germany) for truck transfer to port of departure. Car registration and insurance must be valid for at least 5 days after date of drop-off in Italy.
I have been in contact with Harms by email and phone, I've given them 10 days registration and insurance, and what I get back is inter-European cultural assumptions coupled with vaguely reassuring statements. I expect a specific appointment on a specific date. After all, BMW's ED confirmation letter says with respect to the delivery, and again I quote, "this is not an estimated date of delivery." So, it's OK for BMW to be explicit about the date and time for delivery, but not for customers choosing to drop off in Italy? I don't get it.
I understand it's a trucking company, not a consultancy. But still, they should either make it easy or tell the customer before they've bought a car and planned to drop it off in Italy it's a risk that their vacation will be interrupted to accomodate a driver's schedule.
| | Reply » Pushback from Harms over Italy pickup |
Quote: I wasn't talking about anyone specific. But -- and I hope I don't sound too harsh -- I really don't care about the logistics or difficulty of arranging pick up in Italy. BMW's ED site doesn't say "this is a hard thing to do, and we cannot make a specific appointment because the whole country is unpredictable and our drivers don't drive at night." It says, and I quote, "Vehicle drop-off at the cities listed below, must be arranged with E. H. Harms, Munich office at least 1 week prior to the intended drop-off. Once you drop off your vehicle, it will be driven to Munich (Germany) for truck transfer to port of departure. Car registration and insurance must be valid for at least 5 days after date of drop-off in Italy.
I have been in contact with Harms by email and phone, I've given them 10 days registration and insurance, and what I get back is inter-European cultural assumptions coupled with vaguely reassuring statements. I expect a specific appointment on a specific date. After all, BMW's ED confirmation letter says with respect to the delivery, and again I quote, "this is not an estimated date of delivery." So, it's OK for BMW to be explicit about the date and time for delivery, but not for customers choosing to drop off in Italy? I don't get it.
I understand it's a trucking company, not a consultancy. But still, they should either make it easy or tell the customer before they've bought a car and planned to drop it off in Italy it's a risk that their vacation will be interrupted to accomodate a driver's schedule. | Actually, from Italy, I believe the car is actually driven. Not trucked. You still sure you want to do that? 
| | Reply » Pushback from Harms over Italy pickup |
I think the concern of someone else driving your new car is way over blown.
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Pushback from Harms over Italy pickup