Hi All --

Good news! Four weeks and three days after drop-off at Harms, my 330Cic has arrived at the dealership in Maryland. I have to wait another day for Sirius and the IPOD cable to be installed, but should be reunited Monday or Tuesday. However, the final ED experience was not without incident. I got a frantic call yesterday from BMW-ED requesting clarification on my address for U.S. Customs. Apparently, someone had dropped the ball and never made a follow-up request for the information, which had been requested by Customs over a week ago. This despite my salesman having called several times to make sure everything was on track. To make matters worse, I was told I'd have to pay a storage fee/penalty for delaying the car and that it would be another 10-20 business days to clear customs. Needless to say, I was pretty angry about it and let BMW-ED and my salesman know it!

This morning, I talked to my salesman at Passport BMW who explained his surprise and confusion at seeing that the car was showing delivery scheduled for today -- which quickly turned out to be true. A happy ending to what has been a frustrating day dealing with BMW-ED. My takeaway: BMW-ED really does operate in a vacuum and is not very responsive to its customers or the dealerships. My salesman explained that BMW-ED is not customer oriented and is not very responsive to them or anyone else. Apparently there is little accountability on that level.

/Paul
330Cic
Sparkling Graphite