I have a 2004 530i. I recently noticed a small, but noticable scratch on the passenger side dash in the anthracite maple wood. I have no idea how this happened because I rarely have passengers in the car. I was at a BMW dealership a couple weeks ago attending a BMWCCA meeting and casually mentioned it to a guy working in the service dept. He said that he has heard of the wood occasionally cracking and to check with the BMW service dept Reps because it should be covered under warranty.
I called the BMW Service dept. Rep the next day, and was told that they would have to have the dash looked at by the BMW regional rep. I live an hour away from the dealership and offered to email digital photos. I sent them the pictures, but I was told that the BMW regional rep wants to see the crack in person before approving warranty coverage and will not be back to the dealership until October.
This is the Dreyer & Reinbold dealership in Greenwood, Indiana.
I've attached 2 pictures of the crack.
Has anyone else experienced this mysterious crack?
Jamila
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| Reply » Has anyone's wooden dash cracked? |
Quote: | Are you saying you think that wood is just really plastic? | All along I thought it was plastic. it looks so good that I could not think it was real wood or wood venier. very interesting to know. Thanks
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| Reply » Has anyone's wooden dash cracked? |
Ahem, it is "veneer". Wood veneer is just a very thin slice of a real tree. It is then laminated to another substrate. That substrate can be anything: wood, plywood, MDF, plastic, etc. The use these thin slices to get more out of the valuable figured wood they use. Also, the veneer is thin enough to easily mold into various shapes and curves and such.
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| Reply » Has anyone's wooden dash cracked? |
I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.
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| Reply » Has anyone's wooden dash cracked? |
Quote: | Ahem, it is "veneer". Wood veneer is just a very thin slice of a real tree. It is then laminated to another substrate. That substrate can be anything: wood, plywood, MDF, plastic, etc. The use these thin slices to get more out of the valuable figured wood they use. Also, the veneer is thin enough to easily mold into various shapes and curves and such. | Agent99..... Ahem, perhaps you could suggest that "spell checker" be added to the site! 
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Has anyone's wooden dash cracked?